Take your landline telephone number with you on-the-go. Manage everything directly within the cloud.
Shrink your call costs with our state-of-the-art VoIP service and feature rich switchboard in the cloud. No engineers, phone lines or tech know-how needed. Our VoIP service is always on, accessible from anywhere and can be customised exactly how you want.
Each of our VoIP telecom plans include 24/7 access for you to customize, change and adapt your telephony system on the fly in the cloud. You can track calls, record calls, configure how your new phone system behaves base on the time of day and much more.
Fully featured SPARKZ mobile app (Application) for smartphone and tablet devices. Call from business landlines, your mobile phone and desktop. Direct incoming business calls to a designated number; better equip your engineers to be time efficient when in transit. Get the most out of your optimised telecommunication system solutions.
Complete control from any given locations, customised to adapt to a versatile & dynamic industry. Yaelink is an award-winning market leader in intelligent telecom systems "shopfront".
So, you want more freedom? Get equipped with the latest technology SIP phones to allow you more freedom around your home or office.
To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on:
If you are calling a regular analogue landline telephone the quality of your call quality will be slightly better than a regular analogue traditional telephone call, limited by only one side of the call being our business grade HD VoIP quality . If you are calling another VoIP phone you will get a much higher quality call in full business quality HD VoIP. In any event, the call quality will be superior to what you are used to in both cases. That’s exactly why we don’t tie our customers into a contract, we don’t need to – we know they will love the quality, product and service at a fraction of the cost of a regular analogue service.
Yes. The package allows us to host your numbers, lines and users as well as giving you access to your online dashboard and cloud communications centre.
There are 3 different base packages to fit all sizes and you can add extras to create your own bespoke service.
To make outbound calls you will need credit on your account or be signed up to one of our landline or mobile call packs. The only exception is when you are calling between users (i.e. just calling the extension number of another phone in the same network), which is free of charge.
We accept Visa, MasterCard and American Express.
Simple transfers where your provider releases your number speedily will take between 8 – 20 days. Single lines transfer across at the lower end of this timescale & multi lines on the higher end. Please do make sure you upload your ID documents as quickly as possible & we will submit your transfer as fast as we can. You can also specify a future date if you’d prefer!
VoIP or “Voice over Internet Protocol” is a technology that uses the Internet to make telephone calls, instead of traditional analogue phone lines. That basically means if you have WiFi or a good quality 3/4G connection you can make and receive calls using data. Its a modern way of making a phone call if you like and the quality is far superior to your regular analogue phone line, although most people can’t tell the difference. A lot of people stereotype VoIP with consumer type VoIP services; there is no comparison. We operate our own carrier grade network that delivers calls to you, using business quality HD VoIP technology. The call quality is the best available from old and new technology.
In order to use a Yealink W52 handset with your Yealink base, you’ll first have to pair it to your base. To do this:
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