Highly Flexible, multi channel

Telecoms & VoIP

Take your landline telephone number with you on-the-go. Manage everything directly within the cloud.

Business Quality VoIP in the Cloud​

Shrink your call costs with our state-of-the-art VoIP service and feature rich switchboard in the cloud. No engineers, phone lines or tech know-how needed. Our VoIP service is always on, accessible from anywhere and can be customised exactly how you want.

Intelligent Cloud Control

Each of our VoIP telecom plans include 24/7 access for you to customize, change and adapt your telephony system on the fly in the cloud. You can track calls, record calls, configure how your new phone system behaves base on the time of day and much more.

Enterprise Quality VoIP Mobile App

Fully featured SPARKZ mobile app (Application) for smartphone and tablet devices. Call from business landlines, your mobile phone and desktop. Direct incoming business calls to a designated number; better equip your engineers to be time efficient when in transit. Get the most out of your optimised telecommunication system solutions.

18 Quality features, All included for every system

Voicemail & Mailboxes

Centralised Voicemail mailbox service

Customisable On Hold Service

music and/or information directory assistance

Call Queuing

Automated Call Queueing Facility – never miss a call – facilitate multiple system calls at any given time

Time Conditions

Allowing complete control of routing calls to selected destinations and time fragments

Call Recording

Session Initiated Protocol (SIP) Voice Recording


Individualised Interactive Voice response system

Live Call Monitoring

Discreet and effective live call monitoring incoming caller pre-identifications

Conference Bridge

Conference bridge call facility & Call merging

Call Blocking

Anonymous call blocking and filter service

Voicemail to Email

Voicemail to Email/Message Configuration

Full featured App

Optimised telecommunication system solutions from one app to meet all your critical objective requirements

Ring Groups

Telephone Ring Group Management - Have your phone system call multiple users & devices at once

Call Routing

Fully cloud manageable call routing system that allows our users to route specific calls or numbers through intelligent call flows


Session Initiated Protocol (SIP) Voice Recording

Music on Hold

Customised On-Hold Information Directory Assistance and Music On-Hold (M.O.H.) service

24/7 Cloud Panel

Each of our VoIP telecom plans include 24/7 access for you to customize, change and adapt your telephony system on the fly in the cloud

On-Demmand TopUps

Top-Up your call plans at anytime

Call Divert

Divert calls to any PSTN or VoIP SIP User

Intelligent hardware for your business, as individual as you...

Complete control from any given locations, customised to adapt to a versatile & dynamic industry. Yaelink is an award-winning market leader in intelligent telecom systems "shopfront".

Wireless Enabled Telephones

So, you want more freedom? Get equipped with the latest technology SIP phones to allow you more freedom around your home or office.

Most Popular Questions

Frequently asked questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on:

+44(0)330 043 1236

If you are calling a regular analogue landline telephone the quality of your call quality will be slightly better than a regular analogue traditional telephone call, limited by only one side of the call being our business grade HD VoIP quality . If you are calling another VoIP phone you will get a much higher quality call in full business quality HD VoIP. In any event, the call quality will be superior to what you are used to in both cases. That’s exactly why we don’t tie our customers into a contract, we don’t need to – we know they will love the quality, product and service at a fraction of the cost of a regular analogue service.

Yes. The package allows us to host your numbers, lines and users as well as giving you access to your online dashboard and cloud communications centre.

There are 3 different base packages to fit all sizes and you can add extras to create your own bespoke service.

To make outbound calls you will need credit on your account or be signed up to one of our landline or mobile call packs. The only exception is when you are calling between users (i.e. just calling the extension number of another phone in the same network), which is free of charge.

You can add extra credit to your account by logging into your Dashboard > My VoIP > Package > Top Up. Your current credit is displayed at the top right of any Dashboard page.

We accept Visa, MasterCard and American Express.

Simple transfers where your provider releases your number speedily will take between 8 – 20 days. Single lines transfer across at the lower end of this timescale & multi lines on the higher end. Please do make sure you upload your ID documents as quickly as possible & we will submit your transfer as fast as we can. You can also specify a future date if you’d prefer!

VoIP or “Voice over Internet Protocol” is a technology that uses the Internet to make telephone calls, instead of traditional analogue phone lines. That basically means if you have WiFi or a good quality 3/4G connection you can make and receive calls using data. Its a modern way of making a phone call if you like and the quality is far superior to your regular analogue phone line, although most people can’t tell the difference. A lot of people stereotype VoIP with consumer type VoIP services; there is no comparison. We operate our own carrier grade network that delivers calls to you, using business quality HD VoIP technology. The call quality is the best available from old and new technology.

In order to use a Yealink W52 handset with your Yealink base, you’ll first have to pair it to your base. To do this:

  • Long press the button on the base station. The registration LED slow flashes, indicating the base station is in registration mode.
  • Press OK on the handset to enter the main menu.
  • Select Registration > Register Handset. The LCD screen then displays Base 1 – Base 4.
  • Press the arrow keys to highlight the desired one, and then press the OK soft key. The handset begins to search for the base station.
  • Press the OK soft key when the LCD screen displays the RFPI code of the base station.
  • Enter the system PIN (default: 0000)
  • Press Done. The handset plays a successful tone and prompts “Handset Subscribed”, which indicates the handset is registered successfully. After successful registration, an internal handset number and handset name appear on the LCD screen.

Infinite Superfast Business Fibre.