Highly Flexible, multi channel
Telecoms & VoIP
Take your landline telephone number with you on-the-go. Manage everything directly within the cloud.
Business Quality VoIP in the Cloud
Shrink your call costs with our state-of-the-art VoIP service and feature rich switchboard in the cloud. No engineers, phone lines or tech know-how needed. Our VoIP service is always on, accessible from anywhere and can be customised exactly how you want.
Intelligent Cloud Control
Each of our VoIP telecom plans include 24/7 access for you to customize, change and adapt your telephony system on the fly in the cloud. You can track calls, record calls, configure how your new phone system behaves base on the time of day and much more.
- Call Recording
- Voicemail & Mailboxes
- Hold Music
- SIP Profile Management
- Call Queue
- Time Conditions
- Programmable IVR
- Conference Bridge
- Call Routes & Forwarding
- Live call Monitoring
- Caller ID
- Ring Groups
Enterprise Quality VoIP Mobile App
Fully featured SPARKZ mobile app (Application) for smartphone and tablet devices. Call from business landlines, your mobile phone and desktop. Direct incoming business calls to a designated number; better equip your engineers to be time efficient when in transit. Get the most out of your optimised telecommunication system solutions.
18 Quality features, All included for every system
Voicemail & Mailboxes
Customisable On Hold Service
Call Queuing
Time Conditions
Call Recording
IVR
Live Call Monitoring
Conference Bridge
Call Blocking
Voicemail to Email
Full featured App
Ring Groups
Call Routing
SIP
Music on Hold
24/7 Cloud Panel
On-Demmand TopUps
Call Divert
Intelligent hardware for your business, as individual as you...
Complete control from any given locations, customised to adapt to a versatile & dynamic industry. Yaelink is an award-winning market leader in intelligent telecom systems "shopfront".
Wireless Enabled Telephones
So, you want more freedom? Get equipped with the latest technology SIP phones to allow you more freedom around your home or office.
Most Popular Questions
Frequently asked questions
To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on:
If you are calling a regular analogue landline telephone the quality of your call quality will be slightly better than a regular analogue traditional telephone call, limited by only one side of the call being our business grade HD VoIP quality . If you are calling another VoIP phone you will get a much higher quality call in full business quality HD VoIP. In any event, the call quality will be superior to what you are used to in both cases. That’s exactly why we don’t tie our customers into a contract, we don’t need to – we know they will love the quality, product and service at a fraction of the cost of a regular analogue service.
Yes. The package allows us to host your numbers, lines and users as well as giving you access to your online dashboard and cloud communications centre.
There are 3 different base packages to fit all sizes and you can add extras to create your own bespoke service.
To make outbound calls you will need credit on your account or be signed up to one of our landline or mobile call packs. The only exception is when you are calling between users (i.e. just calling the extension number of another phone in the same network), which is free of charge.
We accept Visa, MasterCard and American Express.
Simple transfers where your provider releases your number speedily will take between 8 – 20 days. Single lines transfer across at the lower end of this timescale & multi lines on the higher end. Please do make sure you upload your ID documents as quickly as possible & we will submit your transfer as fast as we can. You can also specify a future date if you’d prefer!
VoIP or “Voice over Internet Protocol” is a technology that uses the Internet to make telephone calls, instead of traditional analogue phone lines. That basically means if you have WiFi or a good quality 3/4G connection you can make and receive calls using data. Its a modern way of making a phone call if you like and the quality is far superior to your regular analogue phone line, although most people can’t tell the difference. A lot of people stereotype VoIP with consumer type VoIP services; there is no comparison. We operate our own carrier grade network that delivers calls to you, using business quality HD VoIP technology. The call quality is the best available from old and new technology.
In order to use a Yealink W52 handset with your Yealink base, you’ll first have to pair it to your base. To do this:
- Long press the button on the base station. The registration LED slow flashes, indicating the base station is in registration mode.
- Press OK on the handset to enter the main menu.
- Select Registration > Register Handset. The LCD screen then displays Base 1 – Base 4.
- Press the arrow keys to highlight the desired one, and then press the OK soft key. The handset begins to search for the base station.
- Press the OK soft key when the LCD screen displays the RFPI code of the base station.
- Enter the system PIN (default: 0000)
- Press Done. The handset plays a successful tone and prompts “Handset Subscribed”, which indicates the handset is registered successfully. After successful registration, an internal handset number and handset name appear on the LCD screen.
