Last updated: 23 July 2026
These terms and conditions (the "Terms") govern your use of https://sparkz.network (the "Site") and the supply of our products and services. The Site is owned and operated by SPARKZ NETWORK LIMITED, a company registered in England and Wales (company number 11396662, VAT number GB 450 915 693), whose registered office is at 54 St James Street, Liverpool L1 0AB ("we", "us", "our").
By using the Site or buying from us, you confirm that you have read, understood and agree to these Terms. Nothing in these Terms affects the statutory rights you have as a consumer that cannot be excluded by law.
The products and services we provide
We provide, and these Terms cover:
- Web hosting — shared, WordPress, reseller and Node.js plans;
- Cloud servers (VPS);
- Domain name registration, transfer and renewal;
- SSL certificates;
- Business email and Microsoft 365;
- Website security, malware protection and monitoring add-ons;
- A website builder; and
- Backup services.
We take reasonable care that the descriptions, images and prices on the Site are accurate, but errors may occur. If we find an error in the price or description of something you have ordered, we will tell you and let you choose to continue at the correct price or cancel for a full refund of that item.
Prices, payment and renewals
- Prices are shown on the Site and read live from our billing system. Unless stated otherwise, prices include VAT where applicable.
- We accept payment by credit card, debit card and Direct Debit (via GoCardless).
- Services are billed in advance for the term you choose and, unless you cancel, renew automatically at the end of each term at the then-current price so your service does not lapse.
- Our prices can change. Any change is notified in advance, so you can decide before it applies to a renewal. We do not run a low introductory rate designed to jump on renewal.
By giving us your payment details you authorise us to charge the amounts due for your services, including renewals, to that payment method until you cancel.
Your account
You are responsible for your account and for keeping your login details and passwords secure and confidential, and for all activity that takes place under your account. You must keep your contact and billing information accurate and up to date, and tell us promptly if you believe your account has been accessed without your permission.
Renewal and cancellation
Services renew automatically at the end of each term unless you cancel. You must submit your own cancellation request through your account in our client-area portal. Submitting the request yourself through the portal is the way cancellations are made, so that each request is authenticated and properly recorded against your account. To avoid being billed for the next term, submit your cancellation before the renewal date. Cancelling stops future renewals; it does not refund the term you are already in (see Refunds). When you leave, your data is yours to take, provided your account is in good standing — so keep your own backup and take it with you before the service ends.
Refunds
We do not offer refunds. There is no money-back guarantee, and no refund is given for a change of mind, for unused time on a plan you cancel part-way through a term, or for a service that has been provided. Please make sure a product is right for you before you buy; we are happy to answer questions first.
This does not remove your legal rights. In particular:
- your statutory cancellation right described below — though, for a service or digital content you have asked us to begin during the cancellation period, that right may no longer apply once we have started;
- your rights under the Consumer Rights Act 2015, for example where a service has not been carried out with reasonable care and skill; and
- a refund of what you paid where we cancel your order after taking payment, or where a genuine billing error has been made.
Where a refund is due under any of the above, we make it using your original payment method without undue delay.
Your statutory right to cancel (consumers)
If you are a consumer in the United Kingdom, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel most contracts within 14 days of purchase, without giving a reason. This statutory right applies regardless of our no-refunds policy above.
However, because our services are supplied digitally and usually start straight away:
- if you ask us to begin providing a service, or to register or transfer a domain, during the 14-day period and you then cancel, you must pay for what has been provided up to the point you tell us; and
- once a domain name has been registered or transferred, or digital content or a third-party licence has been supplied with your consent, that specific item can no longer be cancelled or refunded, because it cannot be returned.
To exercise this statutory right within the 14 days, tell us clearly of your decision — through your client-area portal, by email at support@sparkz.network, or by post at SPARKZ NETWORK LIMITED, 54 St James Street, Liverpool L1 0AB.
Your responsibility for backups and data
You are responsible for keeping your own current backups of everything on your account. Any backups we take are provided only as a courtesy, on a best-efforts basis, are not guaranteed, and must never be relied on as your only copy. To the fullest extent permitted by law, we are not responsible for any loss of, or damage to, your data, files, email or website content, however it is caused, and you should keep independent copies of anything you cannot afford to lose.
Acceptable use
You agree to use the Site and our services lawfully, and not to use them to:
- break the law or infringe anyone's rights, including intellectual property rights;
- send spam or unsolicited bulk email;
- host, store or distribute malware, viruses, phishing pages, or material that is unlawful, defamatory or infringing;
- attempt to gain unauthorised access to any system, or to disrupt any network, server or another customer's service;
- run anything that places an excessive or abusive load on shared infrastructure; or
- harass, threaten or abuse any person, including our staff.
Suspension and termination
We may suspend, quarantine, disable or remove any account, service, website, email or file — immediately and, where necessary, without prior notice — if:
- we detect malware, a virus, phishing content, or any other security threat on your account;
- we believe the service is being used in breach of these Terms or the Acceptable Use section, or for any unlawful purpose;
- any amount you owe is overdue; or
- we consider there is a risk to our platform, our network, other customers or any third party.
We may also terminate any service, or close your account, at our discretion — immediately for any of the reasons above or for any material breach of these Terms, or otherwise by giving you reasonable notice. We are not obliged to give a reason for declining to provide, or for ceasing to provide, a service.
On suspension or termination:
- any charges you owe remain payable;
- no refund or credit is due for suspended or unused time (see Refunds);
- your data, files and email may be deleted, so you must keep your own backups; and
- the parts of these Terms that by their nature should continue (including Refunds, your responsibility for backups, Liability, Indemnity and Governing law) survive.
Third-party products
Some of what we resell is provided by third parties — for example Microsoft 365, domain registries such as Nominet, and Cloudflare. Your use of those products may also be subject to the third party's own terms, which we will make available or point you to. We are not responsible for a third party's own acts or omissions.
Service availability
We provide the services with reasonable care and skill, but we do not guarantee that any service, server or website will be uninterrupted, error-free, secure, or free from delays. The services are provided "as is" and "as available" to the fullest extent permitted by law, and we give no warranties or conditions other than those that cannot be excluded by law.
Our liability to you
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the rights you have as a consumer under the Consumer Rights Act 2015 that cannot be excluded; or any other liability that cannot lawfully be excluded or limited.
Subject only to that, and to the fullest extent permitted by law:
- we exclude all liability — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — arising out of or in connection with the Site, the services or these Terms;
- in particular, we are not liable for loss of or damage to data; loss of profit, revenue, business, contracts, goodwill or anticipated savings; service interruption, downtime or loss of use; the acts or omissions of any third party; or any indirect or consequential loss, in each case whether or not it was foreseeable; and
- our total aggregate liability that is not excluded above, arising in any twelve-month period, will not exceed the total amount you paid us for the affected service in the twelve months before the claim arose.
If you are a consumer, the exclusions above apply only so far as the law allows: your non-excludable statutory rights are unaffected, and we remain responsible for loss or damage that is a foreseeable result of our failing to use reasonable care and skill, to the extent the law requires.
Indemnity
If you are not a consumer, you will indemnify us and our directors, officers, employees and affiliates against all claims, losses, damages, liabilities and reasonable costs (including legal fees) arising out of your use of the Site or the services, your content, or your breach of these Terms or the Acceptable Use section.
Consumer protection
Where the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other consumer protection law applies and cannot be excluded, these Terms are read subject to it. If there is any conflict, the mandatory provisions of that law apply.
Changes to these Terms
We may update these Terms from time to time to reflect changes in the law or the way we operate. If we make a significant change we will tell you by email or by a notice on the Site before it takes effect.
Governing law
These Terms, and any dispute arising out of them, are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may bring proceedings in your local courts under your local law.
Severability
If any provision of these Terms is found to be invalid or unenforceable, it will be removed and the remaining provisions will continue in full force.
Contact us
- Phone: 03300 431236
- Email: support@sparkz.network
- Post: SPARKZ NETWORK LIMITED, 54 St James Street, Liverpool L1 0AB
- Company number 11396662 · VAT number GB 450 915 693